Frequently Asked Questions

What is the difference between versions? Do you have FREE version of MLO application?

For Desktop edition we have Professional and Standard versions. For mobile editions we have FREE and Pro versions. For Pro versions on Desktop and Mobile you have 45-day FREE trial. You can find the feature differeces in Version Comparision Table.

How do I convert an e-mail to MLO task?

You can subscribe to MLO Cloud Sync Service. After that you can configure a special e-mail for your cloud file. Messages sent to this address will be converted into MLO action and will be synced to your Inbox automatically. More details: Task by e-mail.

Is there a discount if I purchase MyLifeOrganized for different platforms?

MLO for Windows, iPhone, iPad, Android and Android Tablet are separate products with almost independent development. Since all products are purchased on different selling platforms (App Store, Google Play) we simply cannot offer any bundle pricing. The products are specially designed for each platform to make sure the user experience is fine tuned for each device type. We tried to set reasonable prices so that you can use the apps as independed products and benefit from using them together.

Can I use MLO Desktop Pro license to activate MLO mobile editions and my MLO Cloud account?

No, MLO Desktop, MLO Cloud, MLO Mobile versions are presented as separate products with individual price and reqiure an individual license.

I love MyLifeOrganized, but when will you implement the new feature X? When the new version will be available? Why can’t I find your release schedule?

Thank you for being MyLifeOrganized users! We do listen to our customers and plan our future releases according to your suggestions. This is why we are really appreciate your feedback. With this being said we usually not promise any release dates due to complexity of MLO product and nature of the software development under different platforms including fast evolving mobile platforms. Our goal is to release top quality task management tool according to your needs. You can alwasy subscribe to our forums and newsletter to be the firest to know about new releases. Thanks.

How many Pro licenses do I need if I have several iOS devices?

You can install your MLO application on up to 5 devices and use one Pro license if these devices are registered under the same Apple ID. This rule is applicable for both iPhone and iPad devices.

What is the best way to synchronize MLO for iPhone/iPad with MLO for Windows?

There are 2 possible options:

  1. MLO Cloud sync service. This is the best choise. MLO syncs across all your devices automatically and you always stay on top of your tasks. Fee based subscription required.
  2. MLO WiFi syncWith Wi-Fi one-to-one secure connection you can take controll over the data transmitted. Included to MLO Desktop Pro and MLO iPhone Pro versions.

We recommend to use MLO-Cloud since it supports several devices connected to the same cloud account, better conflict resolution and sharing with other people.

Are MLO iPhone and MLO iPad universal applications?

No, they are different and both reqiure individual licenses. The iPhone and iPad editions of MyLifeOrganized each have a user experience specially designed for the screen resolution they are running on. We’ve put significant effort in fine tuning of each edition. This is why we have different versions with different prices for iPhone and iPad.

I have purchased Pro license for MLO iPhone/iPad. However the app keeps asking me about my Pro license after reinstall. What should I do?

You need to restore your In-App purchase. Please open your MLO iPhone/iPad application, select ’Settings’, ’Registration’, ’Restore my license’.

Why I see different prices for MLO iPhone/iPad product? What Pro version should I purchase to get full version and sync with desktop version?

Any purchase from the list unlocks the full Pro mode. There is no difference in Pro functionality with any purchase. MLO team lets you decide what price you would like to pay for the Pro license. Thank you for supporting the development of MyLifeOrganized!

I have lost my password for MLO iPhone/iPad local profile. Can you help me to restore it?

Sorry, no. For security reasons it is not possible to reset forgotten password for local profiles without uninstalling MLO iPhone/iPad with deleting all your data. Please use with caution! Please note that you can reset your passworkd for MLO-Cloud if you ever lost it.

How Cloud autosync works on iOS device?

MLO starts syncing with Cloud in background when user opens MLO, locks the device or switches to another app.

I own MLO iPhone/iPad ver. 1 license. Should I pay for upgrade to MLO iPhone/iPad v.2?

Yes, since it is a new major update. It is actually completely new application. We are offering a discount for all MLO iPhone/iPad ver.1 users to upgrade to ver. 2.

I am a registered user of MLO iPhone/iPad ver. 1. How do I receive a discount to upgrade to MLO iPhone/iPad ver 2?

You need MLO iPhone/iPad v.1 installed on your device in the moment you are purchasing v.2 upgrade. Open the upgrade dialog in MLO iPhone/iPad v.2. If corresponded app (MLO-iPhone or MLO-iPad) v.1 is detected on your device you will be offered a discount for upgrade to ver. 2.

How do I restore or reinstall my MLO iPhone/iPad v.1 applications on the device needed for upgrade?

We’ve removed MLO v.1 from the App Store, however are you still able to install it and receive discount for upgrade. In the App Store open the section ’Purchases’, find MLO in the list and install it. Re-installing apps from the AppStore is free if you already purchased an app.

How many licenses do I need for MLO Desktop if I have several computers (notebook, home, work etc)?

You need only one license as long as only one person uses the software. You may install MyLifeOrganized Desktop on up to five computers and use it for your personal planning or for your work. Additional licenses are necessary if more than one person is using the program.

I’ve lost my activation code for purchased product. Can I restore it?

Yes. To restore an activation code please use MLO Online Activation Service

Can I change my MLO registration e-mail?

Yes. You can use our Online Activation Recovery Service to change your registration e-mail.

What can I do if I have forgotten an e-mail address used when registering, or if the e-mail account is not valid anymore?

You can use our Online Activation Recovery Service to change your registration e-mail.

What should I do if my Activation Code does not work?

Use our Online Activation Recovery Service to receive new activation code.

Help is not shown under MLO Desktop/Help tab, how to resolve it?

  1. Unblock in file properties help file (MyLifeOrganized - Help.chm)
  2. Open as Windows Help Executable. The easiest way to do that is to find the CHM file in File Explorer. Right Click on the file while pressing the SHIFT key. You should get an OPEN WITH menu item. Select the Windows Help File Executable option.
  3. Since a CHM file is basically a HTML file Internet Security can affect the display of these files. Try right clicking on the file. If you see an upblock button select it. Also try opening Internet Explorer. Go to TOOLS>INTERNET OPTIONS and select the SECURITY TAB. Make sure the security setting for the INTRANET is set low.

Do you have any special offers for students?

Yes. We are offering educational discount for MLO Desktop product. Please send to MLO support an e-mail with your case description, include your student’s ID or teachers ID or any other documents which can help you to apply to a discount.

How do I launch a registered copy of MyLifeOrganized from a removable media (such as a USB Flash drive?)

  1. Register MyLifeOrganized using the Activation Code provided.
  2. From the application menu select menu "Help->Registration" to open the Registration dialog.
  3. In the Registration dialog, click "Export registration information to a file" and specify a folder where the file mlo.keym should be created.
  4. Copy the following files to the same folder on your removable media: mlo.exe - the main application, mlo.keym - the file containing the registration information. You can also copy any *.ml files that contain your data.
  5. You can now run mlo.exe from the removable drive on any computer.

If I purchase a license should I pay for updates?

The short answer: minor updates with bug fixes and improvements are free; major updates with new features released as new product would cost money. Sometimes we may offer discounts for the major updates.

The long answer:

MLO for Desktop: Along with a license to use the software you will receive free updates of MyLifeOrganized to all new minor updates. For major updates (5.x, 6.x etc,) there will be an upgrade fee. MPORTANT: Anyone that bought the full (professional) desktop version would get free upgrade to *all* new updates (including major) released within 12 months from the date of their purchase. It means that you will *not* pay for ANY upgrades for at least 12 months.

MLO for Mobile: Along with a license to use the software you will receive free updates of MyLifeOrganized to all new minor updates. For major updates (2.x, 3.x etc,) there will be upgrade fee. Sometimes we may offer discount for upgrades to new major version if selling platform (AppStore, Google Play etc) allows it.

In MLO-Windows I have an error "Wi-Fi sync server has been disabled since required DLL not found".

This message means that MLOWiFiSync.dll needed for Wi-Fi sync is missing in the MLO directory.

How to fix this:

  1. If you installed MLO-Windows from installation file you should reinstall it and check "Wi-Fi Sync" option during installation.
  2. If you installed MLO-Windows from zip archive you should move MLOWiFiSync.dll file from archive to same directory where mlo.exe file is placed.

What if I see an error "Wi-Fi sync server is not active for this MLO instance"?

Only one MLO instance which was first started can activate Wi-Fi sync server. After first instance is opened, you cannot sync from other instances.To troubleshoot, please do the following:

  1. Find the first started MLO instance.
  2. Open data file in this instance for sync.
  3. If error still appears - close all instances of MLO, start MLO again and open file for sync.

I’ve created a task into Outline but I could not find it in the To-Do list. Why?

There might be several reasons:

  1. The task has uncompleted subtasks. Only tasks with all subtasks completed will appear in the To-Do List.
  2. In the To-Do List filter, you have selected a Place not appropriate for the task.
  3. A place you have included in the To-Do List filter has Open/Closed schedule and it is closed at the moment The tasks associated with this place will NOT be shown in the to-do list unless you check the Include closed places check box on To-Do tab.
  4. In the To-Do List filter, you have selected the I have filter and the task’s Min Time required for the task does not exist or is greater than the value in the filter.
  5. The task (or one of its parents) has the option Hide branch in To-Do List checked in its Properties (in which case it will appear dimmed in the outline).
  6. The task has the option Hide only this task in To-Do List checked in its Properties (in which case it will appear dimmed in the outline).
  7. The task has a future Start Date or the task has no dates, but one of its parent tasks does and it is in the future.
  8. One of the task’s parents has the option Complete subtasks in order checked, and this task has uncompleted sibling(s) above it.
  9. By setting Zoom in, you have excluded all tasks which are not in the selected branch.

It looks like Outlook sync trashed my outline. All my tasks are in MLO <NewOutlookTasks> project again.

Here is the situation: You have copied all your Outlook tasks to MLO, created the outline there and everything worked well for some time. But after one of the sync all of your outlined tasks appeared in the <NewOutlookTasks> again. The reason is that one day you copied all your Outlook tasks into a backup Outlook folder then deleted the original tasks and restored them from this backup folder. While restored tasks look identical to you they look different to MLO now. This is because the IDs of the tasks have been changed. MLO uses only internal Outlook task IDs to identify tasks for sync. Thus during the sync MLO deleted all your tasks in outline and copied "new" Outlook tasks to the default project. You can always identify what happened during sync by reviewing Outlook sync log file (link to it is placed in "Setup Outlook Sync" dialog).

When I try to sync to Outlook (File->Setup Outlook Sync), I get an error "Can not connect to MS Outlook: The specified module could not be found." or "Class not registered".

First try to restart Outlook. If this doesn’t help, you should check if your Outlook installed properly. To do this:

  1. In any text editor create a text file named "test.vbs"
  2. Add three lines in it:

    Set objOutlook = CreateObject("Outlook.Application")

    Set objNameSpace = objOutlook.GetNameSpace("MAPI")

    objNameSpace.PickFolder

  3. Run test.vbs

If modal dialog with Outlook folders is not displayed then your Outlook is not installed properly. The fastest fix is to do a "repair" from the Outlook or office installer. If it does not help you probably need to reinstall MS Office.More details on this. Also more details on problem with Outlook path.

How does Cloud autosync work on MLO-Desktop?

MLO Desktop syncs automatically to MLO-Cloud if MLO application was inactive for 5-10 minutes.

What should I do to avoid my tasks and subtasks printed twice in my print report?

Tasks are printed as duplicated if you select task and their subtasks. Only parent task should be selected.

It looks like my data file is corrupted. I see the message "Invalid file format". What should I do?

If there was an issue with your hardware and MLO could not save the file properly it could be corrupted. In this case you can recreate the file from the backup copy which is created automatically.

On each ’save’ action MLO creates a backup file first and you can always open it if there are any problems with the main file.

Backup files might be created in 2 two possible places:

  1. If advanced backup config is set - MLO creates the backup copy in the location specified in the configuration under ’Tools’, ’Options’, ’Backup’.
  2. If  advanced backup config is not set, MLO automatically creates the copy in the same folder where you data file is located

Please also note that backup file has the same name as a data file has but with .bak extension. Open this file with MLO application and select ’Save as..’ to save your data in .ml format.

When I copy/paste my activation code, my tasks nothing happens. What should I do?

The issue might be in AntiVirus (AV) software installed on your PC which sometimes blocks MLO functions. Please try to temporarily switch the AV software off and try if you can copy and paste your activation code, tasks or folders. If this is the reason you may want to contact AV developers or add MLO to exceptoins in the AV settings.

Wi-Fi sync doesn’t work at my network, what settings should I check?

First of all please check if you followed these instructions correctly. Also it might be an issue with your router setting called “Wireless Isolation”.  For some reason some ’Netgear’ router defaults to turning this feature on. In this case you should uncheck the box for “Enable Wireless Isolation” and you will be able to wirelessly sync. Please note that for multi-frequency routers you must uncheck the box for all frequencies.

I need to install previous version of MLO Desktop, where can I find it?

Previous versions of MLO Desktop are available on MLO web site, see ’Additinal downloads’ section.

How many Pro licenses do I need if I have several Android devices?

You can install your MLO application on up to 5 devices and use one Pro license if these devices are registered under the same Google ID.

How do I restore my Pro license for MLO-Android if I purchased it from Google Play?

In MLO-Android app go to Settings->Registration and click "Restore Purchases". You can find more details in Google Play In-App purchases documentation.

How do I restore my Pro license for MLO-Android if I purchased it from MyLifeOrganized site?

You can use our Online Activation Recovery Service to restore your activation code.

It looks like some settings on my MLO Android are not saved. What do I do?

Please check if "Don’t keep activities" option is set to ON:

Home Screen-> Settings-> Developer Options-> OK-> Don’t Keep Activities.

This option should be disabled.

Can I transfer my MLO mobile license to another MLO mobile platform? For example I have MLO iPhone licence, can I use it or transfer to MLO for Android or iPad device?

No, licenses transferring in not allowed and each mobile platform reqiures an individual purchase for Pro version.

How can I back up data on Android?

There are 3 possible ways to back up your data:

  1. Sync your data to MLO Cloud.
  2. Use Android OS backup/restore functionality.
  3. Use 3rd party software. You can use MyBackup for example.

I am using MLO-iPhone or MLO-Android. Do I need MLO for Windows?

Each version of MLO optimized for the device they are working on. Each version is a standalone application with all needed functionality. Generally you do not need MLO-Windows application if you are using mobile version. However due to bigger screen size the desktop version is more convenient and may have more service features. For example MLO-Windows has columns which help to see more information about the tasks on the screen.

Can I syncronize all my MLO mobile versions with my MLO-Desktop application via MLO WiFi sync which is included to Pro versions?

WiFi sync included to Pro license is designed to sync only one mobile device with single MLO Desktop file. If you need to sync other device to this MLO Desktop file you would need to unpair the first device first and pair new device. MLO Cloud Sync service on the other hand is specially designed to handle unlimited number of clients synced with the same cloud file. The special conflict resolution methods are implmented to support many clients connected to MLO Cloud. So if you have many devices synced to your MLO data file it is recommended to use MLO Cloud Sync Service.

What is MylifeOrganized Cloud Sync Service?

MyLifeOrganized Cloud Sync service allows you to synchronize your tasks via Internet between different devices in which you are using MyLifeOrganized task manager. Fee based subscription required to use MLO-Cloud. It is a good idea to use MLO-Cloud for collaboration and share your task lists and projects with other people located anywhere.

If I purchase MLO-Android, MLO-iPhone, MLO-iPad and MLO-Desktop, will I be able to sync all these instances simultaneously via MLO Cloud?

Yes, MLO Cloud was specially designed to keep your data up-to-date on all your devices. For example you can enter your tasks on desktop, then edit and check them on your phone and iPad. All your changes are synced automatically. MLO is also trying to resolve all possible conflicts automatically. If a conflict could not be resolved you will see a warning to resolve it manually.

How do I subscribe to MLO-Cloud?

  1. Go to https://sync.mylifeorganized.net
  2. Click “Buy it”, select term and price.
  3. The purchase form appears, fill it out and get your subscription code after purchase.
  4. Now to sign up for the MLO-Cloud fill in Sign Up form https://sync.mylifeorganized.net with your e-mail, password, retype password and subscription code you just purchased.

How to renew Cloud subscription?

If your Cloud account is about to expire you can renew the subscription:

  1. Sign in to Cloud service on the web site: https://sync.mylifeorganized.net/mlo/Login.aspx
  2. Select ’Dashboard’ on the left.
  3. Click the link "Buy renew subscription code" (this link is right under the Renew Subscription input field).
  4. In the appeared pane with terms/prices select an option you wish.
  5. You’ll be redirected to the purchase form, fill it in, get your subscription code.
  6. Return to the Dashboard and click Close link to return to Renew subscription pane.
  7. Paste your subscription code into Renew Subscription field.

How do I configure the synchronization of the MyLifeOrganized Destkop with MLO Cloud service?

  1. Install and run the latest MLO for Windows version.
  2. Open or create new data file.
  3. Select File->Synchronization.
  4. Click ’Sync to Cloud’.
  5. If you do not have MLO Cloud subscriptoin yet click ’Subscribe Now’.
  6. Enter your MLO Cloud credentials.
  7. Click ’Connect’.
  8. Click “Select cloud file…” and select file on the Cloud you want to sync with (for example “Default”).
  9. Create new Cloud file if needed and select it.
  10. Click Done.
  11. Click ’Sync Now’ to start the sync.

Can I share my task list with other people?

Yes. As a MLO user you can create a data file, sync it to Cloud and share this Cloud file between your team members. Each Cloud user who has an access to your Cloud file can download this file to the local environment, process the tasks and sync the changes back to the Cloud where you can sync them again to your MLO application.

In order to share your desktop file with the team:

  1. Select "File -> Synchronization…" in MLO Desktop menu.
  2. If your local file is not synced to the cloud yet Cloud Sync configuration wizard is opened and you should setup the sync first.
  3. If your cloud file is already synced to the cloud you will see Synchronization profile configuration
  4. Click “Edit…” button for the Sync profile.
  5. Click “Setup Connection…” button in Sync Profile dialog.
  6. Click “Browse...” button.
  7. In the list of your cloud files choose the file you want to share, click “Properties” button.
  8. In Cloud Sync File Properties dialog select “Sharing”.
  9. Click “Share” button and input Cloud login of a user you want to share this file with.
  10. Later this user can see this file in “Cloud files shared with me” section.
  11. All users who see this file in the “shared with me” section, can sync with this file and update it. As a result many users can collaborate using single Cloud file.

How do I change my password for MLO Cloud account?

Please login to your MLO-Cloud account, go to ’Edit Profile’ dialog, select ’Change password’ and change the password.

Why ’sync branch’ option is grayed out for Cloud sync?

The ’Sync branch’ feature is not available for Cloud sync, it is currently available for sync to remote data located on FTP server.

Does Cloud service have web access?

Currently there is no web access to your tasks on Cloud. The tasks are available on all MyLifeOrganized clients after sync. You need to use MLO Desktop or MLO iPhone/iPad to create/rename/delete your Cloud files.

I use proxy server and cannot synchronize via Cloud. What should I check?

If you are using proxy on your PC then you should configure Internet Explorer to use your proxy settings. MLO will use these settigns. If it does not work then try to setup your proxy in MLO. Click "Setup connection" in MLO Cloud Profile configurtion and setup your proxy.

MyLifeOrganized Pro for Windows cannot connect to Cloud service. What should I check?

  1. Make sure that MLO is not blocked by your Firewall.
  2. Make sure that MLO is not blocked by your Antivirus software.
  3. Make sure you can connect to Cloud service page in your Internet Explorer (please check in IE, not in other browser).
  4. Make sure that IE is not in Offline mode. If your IE browser is set to "Work Offline", MLO may not able to establish connection with Cloud service as well.
  5. If you are using proxy make sure that proxy settings are correct in MLO Cloud profile. If they are correct and MLO does not work try to disable proxy in MLO and set proxy settings in your Internet Explorer - MLO can use settings of IE as well.
  6. Try to temporary uncheck secure connection in MLO sync profile and test if it works:

    ’File’, ’Synchronization’, ’Edit’, ’Setup Connection’, ’Advanced’.

    Some administrators may block using certain ports for third party applications. Contact your network administrator in this case.

  7. Still have problems? Send us the logs from MLO Desktop: Tools->Options->Troubleshooting

Can I use any alternative ways to sync except WiFi and Cloud sync?

The alternative ways of MLO syncing do exist (dropbox, usb stick) but all of the tools just overrides an old copy of your entire data file with more recent one. With MLO WiFi or Cloud synchronization on the other hand the record based synchronization is performed. It is more reliable and allows to avoid unnecessary conflicts or even data loss. You can change the tasks on different devices in the same time and MLO will combine them together.

Do you have MLO for Mac?

No, native MLO application that can be installed on Mac doesn’t exist. You can install Crossover or Parallels on your Mac to run MLO Desktop.

What class of Windows Mobile powered devices is compatible with MyLifeOrganized Pocket-PC Edition?

MLO Pocket PC Edition is designed to run on Microsoft Pocket PC 2002/2003/2003SE/WM5.x/WM6.x and Microsoft Pocket PC 2002/2003/2003SE/WM5.x/WM6.x Phone Edition devices. Your device should have touchscreen (stylus).

The MLO-PocketPC application fails to uninstall telling some files are in use. Soft reset does not resolve the issue. What do I do to uninstall the application from PDA?

This is a known issue with some Windows Mobile 2005 devices. When you choose to remove the application, operating system performs a check to see whether or not the application is running. This functionality has a built-in bug which leads to infinite "reset-uninstall" loop. A custom uninstall utility has been implemented in order to overcome the issue. Please use it to completely remove the MLO PPC from your PDA.

MLO-BlackBerry cannot connect to MLO-Cloud. What do I do?

  1. Make sure that Internet connection available on your Device
  2. Make sure you can open this link in your mobile browser: https://sync.mylifeorganized.net
  3. Try to change Preferable Transport setting in MLO-BlackBerry application here:
    Settings -> Cloud Sync -> Advanced Connection Settings
    In some cases "Direct TCP" or "Wap2" option will resolve the connection issue.

Do you have MLO for BlackBerry Z 10 and Windows Phone devices?

No, we currently do not have clients for these platforms.