Q: What class of Windows Mobile powered devices is compatible with MyLifeOrganized Pocket PC Edition?
A: MLO Pocket PC Edition is designed to run on Microsoft Pocket PC 2002/2003/2003SE/WM5.x/WM6.x and Microsoft Pocket PC 2002/2003/2003SE/WM5.x/WM6.x Phone Edition devices. Your device should have touchscreen (stylus).
The application will not run on a Microsoft Smartphone, although Windows Mobile operating system is used by this class of devices.
The application will not run on Palm OS or Symbian (Nokia).
Try before you buy! We tested MLO on many devices and it works just fine. However your device model, other software, your data - all this can affect how well MLO runs and we urge you to Try Before Buying.
Q: MLO-PocketPC does not work on my device. MLO-PocketPC report an error when creating new data file. MLO-PocketPC crashed. MLO-PocketPC does not sync with MLO-Desktop using ActiveSync.
A:
1) It is important to install MLO-PocketPC only to Main Memory on your device
2) It is important to create MLO data files only in Main Memory on your device.
Q: MLO-PocketPC does not sync correctly with MLO-Desktop using ActiveSync.
A:
1) Create new MLO data file on your PocketPC and re-create MLO sync pair in MLO Windows Mobile Sync manager on desktop
2) Soft reset your device
3) If it does not help try to reinstall MLO on PocketPC and on desktop
4) If it does not help try to reinstall ActiveSync (Windows Mobile Device Center) on your desktop.
Q: On MLO-PocketPC I have errors like "unable to create a connection" or "error updating the item"
A:
1) Make sure that application and data file installed to main memory on your device
2) Create new file on MLO-PocketPC and re-create MLO sync pair in MLO Windows Mobile Sync manager on desktop
3) Soft reset your device
If all above does not help then it seems there are some security issues or other software on your device
preventing MLO to run correctly with SQLCE database format. You can try to switch MLO-PocketPC to alternative SQLite database format:
1. Download this Windows application:
http://mylifeorganized.net/downloads/files/MLOTweaker.zip
2. Cradle your device
3. Unzip and run MLOTweaker.exe on your Desktop
4. In PocketPC UI section UNCHECK
Enable SQLCE database
In PocketPC UI section CHECK
Enable SQLite database
5. Uncradle device and restart it.
6. Create new data file on our device
7. Delete existing sync pair and create new sync pair to this new file.
8. Sync.
Q: I have installed MLO-PocketPC to Main Memory but I still have a problem. How can I report it?
A: Please get a copy of MLO Tweaker application from http://www.mylifeorganized.net/downloads/files/MLOTweaker.zip
and follow these instructions:
1. Cradle the PDA
2. Launch the tweaker
3. Navigate to Troubleshooting / Debugging item in the tree view
4. Make sure all logging check boxes are checked.
5. Close the tweaker
6. Do a soft reset of the PDA for the changes to take effect
7. Cradle the PDA
8. Do the steps to reproduce the issue
9. Launch MLO Tweaker
10. Use "Save all logs to..." button in mlo tweaker to copy log files from device to desktop computer
11. Zip the copied log files and send them to support@mylifeorganized.net for an investigation.
Q: The MLO-PocketPC application fails to uninstall telling some files are in use. Soft reset does not resolve the issue. What do I do to uninstall the application from PDA?
A: This is a known issue with some Windows Mobile 2005 devices. When you choose to remove the application, operating system performs a check to see whether or not the application is running. This functionality has a built-in bug which leads to infinite "reset-uninstall" loop. A custom uninstall utility has been implemented in order to overcome the issue. Please use it to completely remove the MLO PPC from your PDA.
2. Copy the downloaded file to the PDA
3. Uncradle the device
4. Close MLO application on the PDA
5. Launch MLO-PPC-Uninstall.exe
6. Perform a soft reset if the application suggests so and launch the uninstall utility again
7. Delete MLO-PPC-Uninstall.exe file from PDA
