MyLife Organized FAQ
General questions
Q: Is this application FREE?
A: The Light Edition is FREE. For Standard and Professional Editions you will have to buy a license.
Q: If I purchase a license should I pay for updates?
A: Along with a license to use the software you will receive free updates of MyLife Organized to all new minor updates. For major updates (2.x, 3.x etc,) there will be upgrade fee.
IMPORTANT: Anyone that bought the full (professional) version would get free upgrade to
*all* new updates (including major) released within 12 months from the date of their
purchase. It means that you will *not* pay for ANY upgrades for at least 12 months.
Q: What is the difference between Light, Standard and Professional Editions?
A: Professional Edition has full set of features available.
Standard Edition has all features needed for productive work. However some powerful features are only available in Professional Edition.
Light Edition (freeware) has set of features needed to use it as a simple outliner for all types of information or simple to-do list.
Learn more about feature list.
Registration
Q: How do I register online?
A:
1) Run MLO application and select Help->Registration... from the application menu
2) In the Registration dialog click buy online link. You will be transferred to the Registration web page.
3) Select the Application Edition you would like to buy a license for and click Buy using share*it button on this web page.
4) Follow the instructions on the share*it website to complete your secure order and receive an Activation Code
5) Enter the Activation Code you have received into appropriate text input in the Registration Dialog
6) Press Register button.
Your application is now registered!
Alternatively you can use this link: http://www.mylifeorganized.net/shop/buy.htm
Q: I have purchased one license and want to use MyLife Organized on different computers (notebook, home, work etc).
A: This is OK. You may install MyLifeOrganized on up to five computers, as long as only one person uses the software. This way, you may install it at home and in the office for your personal use. Additional licenses are necessary only if more than one person is using the program.
Q: What if I have lost my Activation Code?
Q:
What if my Activation Code does not work?
A: Follow the steps below to have new Activation Code emailed to you again:
1. Run MyLifeOrganized application and click menu Help->Registration.
2. In the Registration dialog select Resend my Activation Code tab.
3. Enter your name and e-mail used when purchasing a license.
4. Click Resend my Activation Code button.
5. If you specify a valid e-mail address used when registering, the Activation Code will be e-mailed to that address.
Alternatively, you can use Online Activator Service
Q: How do I change the registration email?
Q: What do I do when I have forgotten the e-mail address used when registering or the e-mail account is not valid anymore?
A:
1. Run MyLifeOrganized application and click menu "Help->Registration".
2. Select "Resend my Activation Code" tab.
3. Click link "I want to change my registration email or forgot it".
4. Fill in the form, click "Send Request" and follow the instructions.
Q: How do I launch a registered copy of MyLifeOrganized from a removable media (such as Flash drive?)
A:
1. Register MyLifeOrganized using Activation Code provided.
2. Select menu "Help->Registration" to open Registration dialog
3. In the Registration dialog click "Export registration information to a file" and specify a folder where the file mlo.keym should be created.
4. Copy the following files to the same folder on your removable media:
mlo.exe - the main application
mlo.keym - the file containing registration information
You can also copy *.ml files that contain your data
5. Now you can run mlo.exe from the removable drive on any computer.
Q: How do I UPGRADE from MLO Desktop version 1.x to version 2.x
A:
1. If you have purchased a license for MLO Desktop after March 15th 2007 you can receive FREE Activation Code for version 2.x. Just enter your e-mail in online Activator to have new Activation Code emailed to you:
http://www.mylifeorganized.net/support/activator.htm
Note: If you do not remember the date of your purchase just use the link above for the system to verify if you qualify for the free upgrade.
2. If you have purchased a license on or before March 15th 2007 you should purchase an upgrade for MLO Desktop version 2.x. The upgrade prices:
MLO-Pro 1.x -> MLO-Pro 2.x $29.95 (*)
MLO-Standard 1.x -> MLO-Standard 2.x $19.95 (*)
Note: There is no charge for PocketPC 2.x upgrade (see below).
2.1 To purchase a license for MLO Desktop 2.x (Professional or Standard) with upgrade price you should receive a redemption upgrade coupon first using the link below:
http://www.mylifeorganized.net/support/redemption.htm
2.2 Now go to our online shop: http://www.mylifeorganized.net/shop/buy.htm select MyLifeOrganized-Professional or MyLifeOrganized-Standard (depending on your current registration) and click "Buy using share-it"
Note:
Do not select PocketPC or Desktop+PocketPC products since we are not charging for PocketPC 2.x upgrade (see below).
2.3. After selecting right product enter your redemption upgrade coupon in "Your coupon code" section on the Shareit shopping card and the regular price will be replaced with upgrade price for you.
3. Download, install (if you have not done it yet) and activate new version using Activation Codes for version 2.x:
Links to download: Desktop
edition. PocketPC edition.
Note: MLO-PocketPC 2.x does not have significant changes in this release. The version number has been upgraded though to keep the synchronization with new Desktop version. You will not be charged for the upgrade of MLO-PocketPC. Just install MLO-PocketPC 2.x and your existing Activation Code will still work with it.
(*) TAX/VAT may apply for certain countries
Installation, platforms and misc.
Q: What class of Windows Mobile powered devices is compatible with MyLifeOrganized Pocket PC Edition?
A: MLO Pocket PC Edition is designed to run on Microsoft Pocket PC 2002/2003/2003SE/2005 and Microsoft Pocket PC 2002/2003/2003SE/2005 Phone Edition devices. Some of the devices of this class are listed here.
The application will not run on a Microsoft Smartphone, although Windows Mobile operating system is used by this class of devices. So, MLO application is not compatible with any device listed here.
Please note that we do not have all the models available on the market at our disposal so we cannot test the application on every device model. Therefore, the links above shall give you a general idea as to what class of a device is compatible with MLO Pocket PC Edition.
Q: The MLO-PocketPC application fails to uninstall telling some files are in use. Soft reset does not resolve the issue. What do I do to uninstall the application from PDA?
A: This is a known issue with some Windows Mobile 2005 devices. When you choose to remove the application, operating system performs a check to see whether or not the application is running. This functionality has a built-in bug which leads to infinite "reset-uninstall" loop. A custom uninstall utility has been implemented in order to overcome the issue. Please use it to completely remove the MLO PPC from your PDA.
2. Copy the downloaded file to the PDA
3. Uncradle the device
4. Close MLO application on the PDA
5. Launch MLO-PPC-Uninstall.exe
6. Perform a soft reset if the application suggests so and launch the uninstall utility again
7. Delete MLO-PPC-Uninstall.exe file from PDA
Q: Is it possible to run MLO Desktop from USB thumb drive?
A: Yes. It was specially designed to run from USB drive. It is not needed to install MyLifeOrganized on a computer to run it. Just run mlo.exe and it will work. The other files from the installation are optional.
For example if you work on different computers in office, home and use notebook you can copy mlo.exe with data file to your USB drive and run it on any computer you work on. You even do not need administrative privileges on these computers to run MLO.
Note: for registered version you should also copy your registration information. For more details see question "I How do I launch a registered copy of MLO from a removable media"
Q: Is it possible to sync MLO tasks to Palm?
A: Yes. Outlook sync could be effectively used to share your MyLife Organized tasks with another devices which are using Outlook (Smart Phones etc).
There is special preset in Outlook Advanced Sync Options to configure MLO to share tasks with Palm devices.
Application workflow
Q: I've created a task into outline but I can not find it in the ToDo list. What is the problem?
A: There might be several reasons:
1) The task has uncompleted subtasks. Only tasks with all subtasks completed will appear in the To-Do List.
2) In the To-Do List filter, you have selected a Place not appropriate for the task.
3) A place you have included in the To-Do List filter has Open/Closed schedule and it is closed at the moment The tasks associated with this place will NOT be shown in the to-do list unless you check the Include closed places check box on To-Do tab.
4) In the To-Do List filter, you have selected the I have filter and the task's Min Time required for the task does not exist or is greater than the value in the filter.
5) The task (or one of its parents) has the option Hide branch in To-Do List checked in its Properties (in which case it will appear dimmed in the outline)
6) The task has the option Hide only this task in To-Do List checked in its Properties (in which case it will appear dimmed in the outline).
7) The task has a future Start Date or the task has no dates, but one of its parent tasks does and it is in the future.
8) One of the task's parents has the option Complete subtasks in order checked, and this task has uncompleted sibling(s) above it
9) By setting Zoom in, you have excluded all tasks which are not in the selected branch
Q: How can I change the order of tasks in the ToDo list?
A: The tasks in the To-Do list are ordered automatically basing on the parameters of the tasks. The main idea is that the tasks in the list are ordered by how important they are rather than when they are scheduled. So you can change position of a task in the ToDo by changing the importance of this task (or project that contains this task in the outline). There are other parameters that can affect the task position in the ToDo. Learn more.
Q: Outlook sync trashed my outline! All my tasks are in MLO <NewOutlookTasks> project again.
A: Here is the situation: You have copied all your Outlook tasks to MLO, created the outline there and everything worked well for some time. But after one of the sync all of your outlined tasks appeared in the <NewOutlookTasks> again.
The reason is that one day you copied all your Outlook tasks into a backup Outlook folder then deleted the original tasks and restored them from this backup folder. While restored tasks look identical to you they look different to MLO now. This is because the IDs of the tasks have been changed. MLO uses only internal Outlook task IDs to identify tasks for sync. Thus during the sync MLO deleted all your tasks in outline and copied "new" Outlook tasks to the default project. You can always identify what happened during sync by reviewing Outlook sync log file (link to it is placed in "Setup Outlook Sync" dialog).
Q: When I try to sync to Outlook (File->Setup Outlook Sync), I get
error "Can not connect to MS Outlook: The specified module could not be
found." or "Class not registered"
A: First you should check if your Outlook installed properly. To do this:
1. In any text editor create a text file named "test.vbs"
2. Add three lines in it:
Set objOutlook = CreateObject("Outlook.Application")
Set objNameSpace = objOutlook.GetNameSpace("MAPI")
objNameSpace.PickFolder
3. Run test.vbs
If modal dialog with Outlook folders is not displayed then your Outlook is not installed properly. The fastest fix is to do a "repair" from the Outlook or office installer. If it does not help you probably need to reinstall MS Office. More details on this.
More information about how MyLife Organized works.
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